London, May 31, 2024
Scurri, a delivery management platform, announced today that it has acquired HelloDone, a market-leading artificial intelligence (AI) platform based in the UK that offers conversational AI solutions to brands and retailers.
Conversational AI technology from HelloDone leads the industry in providing post-purchase customer support on digital messaging platforms like Facebook Messenger, Instagram, and WhatsApp.
This allows retailers to use AI-powered chat to automatically respond to customer inquiries, providing efficient and quick solutions for customer needs at scale to improve delivery and customer care. Leading ecommerce brands and retailers currently use HelloDone’s carrier management and post-purchase solutions, which HelloDone’s solution greatly enhances and supplements Scurri’s offer.
The HelloDone team will become a part of Scurri through the acquisition, bringing rich, specialized AI experience to the company’s current product and engineering functions to spur product innovation. All technology, trademarks, intellectual property, and clients will also be acquired by Scurri. Through a transfer arrangement and restructuring, this acquisition is being made possible.
“Scurri’s acquisition of HelloDone demonstrates our commitment and ambition to accelerate growth for our customers by empowering them to be at the forefront of the AI revolution that is rapidly changing the retail industry,” said Rory O’Connor, Founder & CEO of Scurri. “HelloDone’s technology offering is highly complementary to ours and will enable us to unleash new capabilities and give our customers even greater control over the most fundamental pillars of their business – delivery.”
“HelloDone’s services are highly synergistic with Scurri’s and we are excited by this opportunity to blend our collective knowledge, expertise and technology to provide a distinct competitive advantages as a fully integrated solution-driven delivery and post-purchase service provider,” commented Ed Hodges, Founder & CEO at HelloDone.
The gross merchandising value (GMV) of goods processed through Scurri’s platform increased to over €12 billion in 2023, according to the company’s report. With more than 1,000 carrier services and 97% carrier coverage in the UK, Scurri offers retailers a dependable and strong last-mile delivery solution. The company provides the greatest degree of flexibility in the market for efficient shipment allocation and carrier management, enhancing speed and choice for customers and preserving economical and effective fulfilment operations for retailers. With the introduction of Scurri Track Plus, the company’s post-purchase experience solution, last year, retailers and brands were given the ability to take control of post-sale communications and provide branded delivery updates.
Venkat